COVID-19: we want you to stay home (as we do)

Here’s how we’re protecting the health of our team at N26, as well as the security of your account.

3 min read

Online banking allows you to control your money from wherever you are in the world. The advance of online banking has long been considered an improvement of technology, to make our lives easier and more comfortable. But during this time, we should all be using it from home. In these circumstances, online banking provides an extra layer of protection–to reduce the contagion risk of the coronavirus when making payments and bank operations.

At N26, we want to show you our support. We want to keep providing our services so we can be there when you need us. To do so, we’ve started with the most important thing: taking care of our health and guaranteeing the safety of the people who make N26. Since the State of Alarm for coronavirus was triggered, all N26 employees in Spain are now working from home.

Apart from reminding what you already know by memory –wash your hands and stay home– we’d like to provide you with some helpful tips for the upcoming weeks:

There are many fraudsters attempting to take advantage of this current crisis. Now more than ever, you must be particularly wary of fraud attempts. If you detect any type of suspicious communication –calls, emails or texts pretending to be your bank, or any last-minute investment offers or bargains out of the blue– remember that you should never reveal your personal information. Don’t forget that we’re here for you–please don’t hesitate to open a support chat if you are in any doubt.

Don’t give up. Whether your trip has been canceled or you’ve decided not to risk travelling, we recommend that you contact the airline, hotel, insurance company or organizing company to get a first-hand response. The most common solution is to postpone the trip or event to get your cash back.

To prevent spreading bacteria and to contain the recent outbreak of COVID-19, the World Health Organization (WHO) has recently advised –among many other tips– to avoid direct contact with cash. Using bills and coins are perfect means for the virus to spread.

Speaking to The Telegraph about the safest way to manage cash, a representative from the WHO advised the following:

“Money changes hands frequently and can pick up all sorts of bacteria and viruses and things like that. We would advise people to wash their hands after handling banknotes and avoid touching their face. When possible it would also be advisable to use contactless payments to reduce the risk of transmission.”

We recommend you avoid risks by making online purchases and using contactless payment methods where possible.

The coronavirus is spreading rapidly in Spain, disrupting the routines of the entire population. At N26, we are aware of the tremendous efforts that society is making by giving up social, professional and human activities of the day-to-day. And beyond regretting all the canceled trips, the postponed plans and events, or the nuisance of closing shops and working from home... we want to join the general applause dedicated to the health workers and everyone else who is working tirelessly to help the people.


Visit our Support Center to see the latest updates on our customer service availability.

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