Closure of UK bank
With the UK having left the EU at the end of January, we will in due course no longer be able to operate in the UK with our European banking licence. As such we can no longer open new N26 accounts and will be closing existing accounts from 15 April 2020. We have prepared a list of FAQs which you can find below in order to answer any questions you might have. We are sorry to be leaving and we understand this will be disappointing for our customers.
What happens after my account has been closed?
After your account was closed you will have received a confirmation from us by email that included your closing balance and any next steps (where applicable). You will no longer have access to the app or account. For enquiries, our customer support team is still on hand to answer any questions you might have. This is accessible through a link on the website, which will remain live.
What happens if I receive a payment to my account after it has been closed?
Any payment or bank transfer will be returned to the sender’s account unpaid. You will need to find an alternative method to receive the payment. If you previously made a payment using your N26 card which has now been refunded (e.g. flights that have been cancelled), and believe this payment has been received by N26, please contact customer service who will be able to assist you.
I had a number of regular payments (such as direct debits) or credits on my N26 account; what should I do?
Regular or recurring payments on your account will no longer operate as your account has been closed. Please make alternative arrangements for all recurring payments linked to your account, such as:
- Repeating payments using your debit card (e.g. Netflix, gym membership)
- Direct debits (e.g. utility suppliers, insurance premiums)
- Where your debit card is stored in an e-wallet (e.g. PayPal, iTunes, Apple Pay or Google Pay)
- Regular incoming payments (e.g. salary, dividends)
How can I access the historic transaction information on my N26 account?
Historic transaction information is available upon request from the N26 Support website, until September 2020.
Will you keep my data after the account is closed?
We are required to keep certain data even after an account has been closed for legal reasons, which is in line with our publicly available data policies. You can find more information here.
Do I need to send back my N26 Mastercard?
Your N26 Mastercard has been automatically deactivated and you can safely destroy it.
I had money in my account when it was closed - what should I do?
If you had any money remaining on your account when it was closed, N26 Bank GmbH has safeguarded it in a Trust account with a third party UK bank. This means that your funds are segregated and protected. We have sent cheques for such funds to the last known address in our records. If you have not received this, please reach out to our customer service team in order to request a return of your funds.
I don’t have access to my registered email address/registered mailing address - how do I contact you to collect my funds?
If you believe you had funds left in when your account was closed, but have not heard from us, please contact customer service here.
With the Metal card I had insurance, is my insurance still valid?
Depending on when you held an N26 Metal subscription, Metal insurance was valid for journeys that began before 15 April 2020. If you have a claim for an eligible journey, please contact Allianz, by email N26warranty.firstname.lastname@example.org or call 020 3481 4098.
Will I continue to receive the benefits of my N26 Metal/You account?
No. After your N26 account is closed, you will cease to have access to the benefits, including LoungeKey membership and other partner benefits.
I would still like to open an account, can I do so?
We will no longer be opening any new N26 accounts in the UK.
I have another query, but cannot access the app. How can I speak to customer service?
Our customer service team is available through a link on the website, which will remain live.