N26 The Mobile Bank.

Looking ahead: Temporary changes to N26’s onboarding of new customers

N26 is making some temporary adjustments to the way we onboard new customers. Find out more about what this means for you.

2 min read

Thanks to your support, N26 is one of the world’s fastest growing banks today—and we're proud to deliver a beautifully simple and intuitive banking experience to our customers every day. 

To lay even stronger foundations for our business in the future, we are increasing our focus on our service experience, product offering and processes—to become an even better bank for you in the years to come. Based on this decision, in conjunction with the overwhelming demand for N26’s digital banking products, we will be making a temporary adjustment to the number of new bank accounts that we can offer each month. This means that we may not be able to instantly provide every new customer with an N26 account, at least in the short-term. 

Trying to open an N26 account? 

If we’re unable to open an account for you at this time, we encourage you to sign up to our waiting list. Our teams are working hard to make this process as smooth and seamless as possible, and we’ll be in touch as soon as we’re able to offer you the account of your choice. We look forward to welcoming each and every new customer to N26 in the near future. 

Will anything change for existing customers?

Existing N26 customers won’t be affected at all—you can expect the same seamless and secure mobile banking experience that you know and love, all while knowing that we’re working hard to keep improving your banking experience. We’re also excited to roll out even more features—from expanded functionalities for Spaces sub-accounts, additional payment options, and more—which will continue to make your N26 experience even better.

What’s next for N26?

With the recent announcement of our $900+ million Series E funding round, N26 will continue to invest heavily in making your digital banking experience even better. We plan to further enrich the N26 product based on your feedback—with numerous innovative features and functionalities planned in the space of banking and beyond. 

By N26

The Mobile Bank

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