An Update on N26’s US Operations
For the past two years, we’ve had the pleasure of providing our 100% mobile banking experience the world loves to hundreds of thousands of people in the US. It is with gratitude and appreciation to all who have joined in our journey that we have made the decision to sharpen our focus on our European business. As a result, our product will no longer be available to customers in the US after January 18, 2022, and we will be closing all accounts. No other markets in which N26 operates will be impacted.
It has been an incredible journey, and we’re proud of everything we’ve accomplished with your help and feedback. All of our learnings from our two years of growth in the US market are being constantly applied as we continue to scale our global business.
We’d like to take this opportunity to thank you, our US customers, for your support. We are committed to providing our customers with an informed path forward as we wind down our US program.
If you are an N26 customer holding an account in the US, you will already have been contacted with further instructions on how to withdraw your funds and ensure a smooth closure of your account.
What happens next?
If you are an N26 customer in the US, be sure to check the email address connected to your N26 account for a formal notification of the account closure date along with instructions and detailed next steps on how to withdraw your funds, if applicable.
In the meantime, you will have full access to your account and N26 app, so you can spend or withdraw funds normally. All Axos Bank® sponsored US N26 accounts will continue to receive FDIC insurance protection on a pass-through basis up to the applicable legal limit.
I was an N26 customer, what happened to my account?
All N26 customers in the US have been sent a notification of account closure to the email address connected to their account. At this point, all accounts have been closed. If you had money in your account, we issued a check to the address we have on file with your remaining account balance.
I don't have access to my registered email address/registered mailing address, how do I contact you to collect my funds?
If you need further assistance, please contact N26 customer support at firstname.lastname@example.org.
Will I still be able to access my app and transaction details if my account was closed?
Unfortunately no. Now that all accounts are closed you will not be able to log into the N26 app or website to access historic account information. Please note, any account information needed after account closure can be requested by emailing email@example.com
I have another question, how can I speak to customer service?
Please contact N26 customer support by emailing firstname.lastname@example.org.
The N26 account is offered by Axos Bank®, Member FDIC. N26 Inc. is a service provider of Axos Bank. All deposit accounts of the same ownership and/or vesting held at Axos Bank are combined and insured under the same FDIC Certificate 35546. All deposit accounts through Axos Bank brands are not separately insured by the FDIC from other deposit accounts held with the same ownership and/or vesting at Axos Bank. The N26 Visa® Debit Card is issued by Axos Bank pursuant to a license by Visa U.S.A. Inc. The N26 Visa Debit Card may be used everywhere Visa debit cards are accepted.