Can an Online Bank Account Give Me the Support I Need?

N26 is there for you if you ever need help with your account, no matter how big or small your question is.

2 min read

N26 is there for you if you ever need help with your account, no matter how big or small your question is. Our mission is to support you however we can on your financial journey, and we’re here to empower you to bank your way with customer service that is responsive, secure, and tailored around your unique needs.

Do online bank accounts provide the same level of support as traditional bank accounts?

Banking has evolved significantly since the days of drive-through tellers. Physical locations are no longer a requirement for banking, and an online account like N26’s doesn’t just offer the same level of support as traditional banks, but gives you some added perks that old-fashioned banks might not have.

In fact, each day, more Americans are choosing mobile banking for its benefits and convenience. According to Fortunly, 89% of American account holders now use mobile banking.   

How does N26 support customers?

N26 is built with you in mind, and our customers always come first. We’re designed to fit modern lifestyles and modern needs, and you’ll have our full support whenever you need us – from flexible banking services to top-notch security features: 

  • What if I need help with my N26 account? Enjoy live customer support chat right from the N26 app. You can also reach us via email, phone, or social media. Opening an N26 account is so easy that you won’t need to go through customer support for assistance — but we’re here for you, just in case you need help.

  • How do I access the money in my account? Use your debit card for purchases, or through your mobile device using Apple Pay and Google Pay. For cash, you can withdraw money at over 50,000 fee-free ATMs. You also have two free out-of-network ATM withdrawals each month. And you can add money to your account easily with just a few taps.

  • What about security? With N26, your funds are FDIC-insured through our partner bank, Axos Bank®, Member FDIC. You’ll also have protection from fraudulent purchases with Visa’s Zero Liability policy¹ , plus complete control of your account through phone pairing, instant activity alerts, and secure login with fingerprint or face recognition. Learn more about security at N26.


Get the support you need with an N26 account

We’re always here to help you. N26 has made online banking easier and safer than ever before with innovative features that fit your life. Your budget. Your financial goals. Because at N26, it’s all about you. Sign up for an N26 account now to experience mobile banking with support and simplify your life.

¹ Visa’s Zero Liability Policy covers U.S.-issued cards only and does not apply to certain commercial card transactions or transactions not processed by Visa. You must notify your card issuer immediately of any unauthorized use. For specific restrictions, limitations and other details, please consult your issuer.

Apple and Apple Pay are trademarks of Apple Inc. For a list of compatible Apple Pay devices, see support.apple.com/km207105.

Google and Google Pay are trademarks of Google LLC. For a list of compatible Google Pay devices, see https://support.google.com/pay/answer/7643995co=GENIE.Platform%3DAndroid&hl=en

The N26 account is offered by Axos Bank®, Member FDIC. N26 Inc. is a service provider of Axos Bank. All deposit accounts of the same ownership and/or vesting held at Axos Bank are combined and insured under the same FDIC Certificate 35546. All deposit accounts through Axos Bank brands are not separately insured by the FDIC from other deposit accounts held with the same ownership and/or vesting at Axos Bank. The N26 Visa® Debit Card is issued by Axos Bank pursuant to a license by Visa U.S.A. Inc. The N26 Visa Debit Card may be used everywhere Visa debit cards are accepted.

N26 does not manage external links, and is not responsible for the content, links, products or services of these websites. Further, N26's privacy and security policies do not apply to external linked websites. Please consult the disclosures of any external linked websites for further information.

By N26

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