People Operations Excellence Lead

About the opportunity

We are seeking a People Operations Excellence Lead with deep expertise in Workday, process automation, and AI-driven optimization. This role plays a critical part in shaping and scaling our People Operations infrastructure by owning benefits administration, improving systems and workflows, enhancing employee self-service through Workday and AI tools, and ensuring process excellence. In addition to driving cross-functional projects, data integrity, compliance, and operational efficiency, you will lead a small team focused on these same areas. You’ll provide direction, mentorship, and oversight as you collectively deliver automation, documentation, knowledge management, and reporting solutions that enable a seamless and scalable employee experience.

In this role you will:

Team Leadership & Development

• Lead and develop a small team focused on process improvement, automation, and knowledge/documentation management.
• Provide coaching, mentorship, and performance feedback to build expertise and accountability within the team.

Benefits Administration

• Oversee benefits processes including enrollment, compliance, and vendor coordination.
• Support issue resolution and continuously improve the employee benefits experience.

Workday Ownership & Support

• Serve as a Workday Analyst and SME, supporting configuration, testing, and optimization.
• Continuously improve Workday content, workflows, and self-service capabilities.

AI & Process Automation

• Lead initiatives to integrate AI into People Ops workflows, including document automation and case management.
• Identify opportunities for automation across people processes and implement scalable solutions.

Process Design & Documentation

• Lead the creation, documentation, and optimization of core operational processes.
• Ensure clarity, consistency, and cross-functional alignment in how People Ops executes key workflows.

Knowledge Management & Internal Platforms

• Own the management and continuous improvement of We26 (our intranet) and Confluence, ensuring they provide up-to-date, user-friendly access to both informal and formal HR policies.
• Drive content strategy for these platforms to support AI integration, self-service, and employee education.

Employment Documentation & Templates

• Maintain and audit employment document templates across all systems to ensure they’re accurate, current, and consistently formatted.
• Partner with Labour Relations, PBPs, and Talent to ensure alignment across templates and platforms.

Reporting, Compliance & Audit

• Own regular and ad-hoc reporting across headcount, org charts, and other workforce data.
• Manage audit requests and ensure accurate documentation and system readiness at all times.

What you need to be successful:

• 5–7+ years of experience in People Operations or HR systems with 1+ years in a leadership or team lead role.
• Deep understanding of Workday HCM and reporting.
• Strong background in benefits administration and HR compliance.
• Proven experience with automation tools and document automation solutions.
• Familiarity with AI concepts and implementation in HR processes.
• Strong project management, documentation, and communication skills.
• Data-driven mindset with a keen attention to detail.
• Experience building or maintaining knowledge bases and employee-facing content.
• Comfortable with data analysis, reporting, and HR compliance.
• Excellent written and verbal communication skills in English; German is a strong plus
• Based in Barcelona or willing to relocate; this role requires on-site presence in a hybrid working model.

Preferred:

• Workday certification(s) or equivalent HRIS credentials
• Experience in fast-paced, scaling, and highly regulated environments
• Exposure to generative AI tools and their application within HR operations

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    
• Additional day of annual leave for each year of service.  
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. 
• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.  We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Sounds good? Apply now for this position.

Equal Opportunities:

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential. We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to candidate.exp@n26.com.  Visit our website to learn more about Diversity, Equity, & Inclusion at N26.