Imprint

This website is jointly provided by N26 GmbH and N26 Bank GmbH.

N26 GmbH

Klosterstr. 62, 10179 Berlin, Germany
Commercial register number: Amtsgericht Charlottenburg - HRB 151080 B
VAT-ID: DE290735643
Managing Directors: Valentin Stalf, Maximilian Tayenthal, Dr. Jan Kemper, Thomas Grosse
Imprint@n26.com
Internet-Chat
Fax: +49 (0) 30 364285082

What3Words Address: ///mascot.trap.weep

N26 Bank GmbH

Klosterstr. 62, 10179 Berlin, Germany
Commercial register number: Amtsgericht Charlottenburg - HRB 170602 B
VAT-ID: DE305957096
Managing directors: Maximilian Tayenthal, Thomas Grosse
Imprint@n26.com
Internet-Chat
Fax: +49 (0) 30 364285082

Responsible supervisory authority

Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin) (Federal Financial Supervisory Authority) Graurheindorfer Straße 108
53117 Bonn
and
Marie-Curie-Str. 24-28
60439 Frankfurt am Main
poststelle@bafin.de
www.bafin.de

Extrajudicial dispute resolution

N26 Bank GmbH is obligated to participate in a dispute settlement at a Dispute Resolution Body for consumers.

The following Bodies are competent for disputes arising from services offered according to Sec. 14 (1) No. 1-5 German Injunctions Act (Unterlassungsklagengesetz - UKlaG):

Schlichtungsstelle bei der Deutschen Bundesbank (Dispute Resolution Body at German Central Bank)
Postfach 10 06 02, 60006 Frankfurt am Main
Wilhelm-Epstein-Straße 14, 60431 Frankfurt am Main
https://www.bundesbank.de/de/service/schlichtungsstelle

The following Bodies are competent for disputes arising from services offered according to Sec. 14 (1) No. 6 and 7 UKlaG:

Schlichtungsstelle bei der Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin) (Dispute Resolution Body at Federal Financial Supervisory Authority)
Referat ZR 3
Graurheindorfer Straße 108, 53117 Bonn
https://www.bafin.de/DE/Verbraucher/BeschwerdenStreitschlichtung/BeiBaFinbeschweren/BeiBaFinbeschweren_node.html

European online dispute resolution platform

The European commission has set up an European online dispute resolution platform (ODR platform) under the following link: https://ec.europa.eu/consumers/odr/. A consumer may access the ODR platform for purposes of any extrajudicial settlement of disputes arising from online contracts for services concluded with a business established within the EU.

Information in context of insurance sales

N26 Bank GmbH is registered in the register of intermediaries as an insurance intermediary with a license pursuant to Sec. 34d (1) of the German Trade, Commerce and Industry Regulation Act (Gewerbeordnung - GewO) under the registered number D-EZ32-J43G4-43 at the Berlin Chamber of Commerce and Industry (Industrie- und Handelskammer Berlin).

Information on the intermediary:

N26 Bank GmbH
Klosterstr. 62, 10179 Berlin, Germany
Commercial register number: Amtsgericht Charlottenburg - HRB 170602 B
VAT-ID: DE305957096
Imprint@n26.com
Internet-Chat
Fax: +49 (0) 30 364285082

The competent supervisory authority is:

Industrie- und Handelskammer Berlin
Fasanenstraße 85
10623 Berlin
service@berlin.ihk.de
www.ihk-berlin.de/

Joint Supervisory Authority according to Sec. 11a GewO:

Deutscher Industrie- und Handelskammertag (DIHK) e.V.
Breite Straße 29
10178 Berlin
Phone: + 49 (0) 30 - 20 30 80
Fax: + 49 (0) 30 - 2 03 08 10 00
infocenter@berlin.dihk.de
Register access: www.vermittlerregister.info

Rules of professional conduct:

Sec. 34d GewO
Sec. 59-68 German Insurance Contract Act (Versicherungsvertragsgesetz - VVG)
Sec. 48b German Insurance Supervision Act (Versicherungsaufsichtsgesetz VAG)
German Insurance Intermediary Regulation (Versicherungsvermittlerverordnung - VersVermV)

The rules of professional conduct can be found on the website https://www.gesetze-im-internet.de provided by the German Federal Ministry of Justice.

Extrajudicial customer dispute resolution for insurers:

Versicherungsombudsmann e.V.
Postfach 08 06 32
10006 Berlin
Phone: +49 (0) 30 20 60 58 - 0
info@versicherungsombudsmann.de
www.versicherungsombudsmann.de

Ombudsmann Private Kranken- und Pflegeversicherung
Postfach 06 02 22
10052 Berlin
Phone: +49 (0) 800 2 55 04 44
ombudsmann@pkv-ombudsmann.de
www.pkv-ombudsmann.de

Journalistic-editorial offering

Kelly McConville, Klosterstr. 62, 10179 Berlin is responsible for any journalistic-editorial content on our website pursuant to Sec. 55 (2) German Interstate Treaty on Broadcasting (Rundfunkstaatsvertrag- RStV).

Press inquiries

presse@n26.com
You can find our current press releases here.

Banks and authorities

officials.fr@n26.com