Imprint
This website is jointly provided by N26 AG, N26 Bank AG and N26 Bank AG, Succursale France
N26 AG
Voltairestraße 8, 10179 Berlin
Commercial register number: Amtsgericht Charlottenburg - HRB 247469 B
VAT-ID: DE290735643
Registered capital: 147,358.00€
Management board: Valentin Stalf (Chairperson), Maximilian Tayenthal, Jan Stechele
Supervisory board: Marcus W. Mosen (Chairperson), Jörg Gerbig (Deputy), Dr. Barbara Roth, Dr. Julian Deutz, Déborah Carlson-Burkart
Imprint@n26.com
Internet-Chat
Fax: +49 (0) 30 364285082
What3Words Address: ///mascot.trap.weep
N26 Bank AG
Voltairestraße 8, 10179 Berlin
Commercial register number: Amtsgericht Charlottenburg - HRB 247466 B
VAT-ID: DE305957096
Registered capital: 120,000€
Management board: Maximilian Tayenthal, Jan Stechele
Supervisory board: Marcus W. Mosen (Chairperson), Déborah Carlson-Burkart (Deputy), Dr. Barbara Roth
Imprint@n26.com
Internet-Chat
Fax: +49 (0) 30 364285082
N26 Bank AG, Succursale France
N26 Bank AG, Succursale France is the French Branch of N26 Bank AG, located at 17-21 rue Saint Fiacre, 75002 Paris, France.
Reg. No. Paris Companies Register (R.C.S.): 840 460 943
Reg. No. REGAFI database of financial agents: 20433 (https://www.regafi.fr)
VAT No: FR52840460943
Responsible supervisory authority
N26 Bank AG is authorised by Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht or BaFin).
Graurheindorfer Straße 108
53117 Bonn
and
Marie-Curie-Str. 24-28
60439 Frankfurt am Main
poststelle@bafin.de
www.bafin.de
N26 Bank AG, Succursale France, as French branch of an EU Bank is subject to the oversight of the French Prudential Supervision and Resolution Authority or ACPR (Autorité de Contrôle Prudentiel et de Résolution)
Autorité de Contrôle Prudentiel et de Résolution.
4, Place de Budapest
CS 92459
75436 Paris Cedex 09
France
https://acpr.banque-france.fr/en
Complaints and dispute resolution
In the first instance
Customer Support. In the event of difficulties relating to the good execution of the Terms and Conditions, and in general for any inquiry, the Customer must first of all contact the N26 Customer Support.
Email: support@n26.com
Livechat from the N26 App and Website in the Support section: Internet-Chat
Complaints Team (Service Litiges). After first contacting Customer Support and in case the Customer is not satisfied with the answer provided by Customer Support, the Customer can contact the Complaints Team (Service Litiges).
Email: litiges@n26.com
Out of Court resolution
For Customers in a business relationship with N26 Bank AG with a deposit account associated to a German (DE) IBAN:
N26 Bank AG is obligated to participate in a dispute settlement at a Dispute Resolution Body for consumers.
The following Bodies are competent for disputes arising from services offered according to Sec. 14 (1) No. 1-5 German Injunctions Act (Unterlassungsklagengesetz - UKlaG):
Schlichtungsstelle bei der Deutschen Bundesbank (Dispute Resolution Body at German Central Bank) Postfach 10 06 02, 60006 Frankfurt am Main Wilhelm-Epstein-Straße 14, 60431 Frankfurt am Main https://www.bundesbank.de/de/service/schlichtungsstelle
The following Bodies are competent for disputes arising from services offered according to Sec. 14 (1) No. 6 and 7 UKlaG:
Schlichtungsstelle bei der Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin) (Dispute Resolution Body at Federal Financial Supervisory Authority) Referat ZR 3 Graurheindorfer Straße 108, 53117 Bonn https://www.bafin.de/DE/Verbraucher/BeschwerdenStreitschlichtung/BeiBaFinbeschweren/BeiBaFinbeschweren_node.html
For Customers in a business relationship with N26 Bank AG, Succursale France with a deposit account associated to a French (FR) IBAN:
If the customer considers that the answer provided by the Customer Service and the Complaints Department are not satisfactory, the customer may, by written request and free of charge, file a complaint to the Ombudsman of the French Banking Federation at the following contact details:
Monsieur le Médiateur auprès de la Fédération Bancaire Française CS 151 75422 PARIS CEDEX 09
Website: www.lemediateur.fbf.fr
European online dispute resolution platform
The European commission has set up an European online dispute resolution platform (ODR platform) under the following link: https://ec.europa.eu/consumers/odr/. A consumer may access the ODR platform for purposes of any extrajudicial settlement of disputes arising from online contracts for services concluded with a business established within the EU.
Information in context of insurance sales
N26 Bank AG is registered in the register of intermediaries as an insurance intermediary with a license pursuant to Sec. 34d (1) of the German Trade, Commerce and Industry Regulation Act (Gewerbeordnung - GewO) under the registered number D-EZ32-J43G4-43 at the Berlin Chamber of Commerce and Industry (Industrie- und Handelskammer Berlin).
N26 Bank AG is also registered in France as European intermediary under the category IAS at the French Register of insurance intermediaries ORIAS (Organisme pour le Registre des intermédiaires en assurance). https://www.orias.fr
Information on the intermediary:
N26 Bank AG
Voltairestraße 8, 10179 Berlin
Commercial register number: Amtsgericht Charlottenburg - HRB 247466 B
VAT-ID: DE305957096
Imprint@n26.com
Internet-Chat
Fax: +49 (0) 30 364285082
The competent supervisory authority is:
Industrie- und Handelskammer Berlin
Fasanenstraße 85
10623 Berlin
service@berlin.ihk.de
www.ihk-berlin.de/
Joint Supervisory Authority according to Sec. 11a GewO:
Deutscher Industrie- und Handelskammertag (DIHK) e.V.
Breite Straße 29
10178 Berlin
Phone: + 49 (0) 30 - 20 30 80
Fax: + 49 (0) 30 - 2 03 08 10 00
infocenter@berlin.dihk.de
Register access: www.vermittlerregister.info
Rules of professional conduct:
Sec. 34d GewO
Sec. 59-68 German Insurance Contract Act (Versicherungsvertragsgesetz - VVG)
Sec. 48b German Insurance Supervision Act (Versicherungsaufsichtsgesetz VAG)
German Insurance Intermediary Regulation (Versicherungsvermittlerverordnung - VersVermV)
The rules of professional conduct can be found on the website https://www.gesetze-im-internet.de provided by the German Federal Ministry of Justice.
Extrajudicial customer dispute resolution for insurers:
Versicherungsombudsmann e.V.
Postfach 08 06 32
10006 Berlin
Phone: +49 (0) 30 20 60 58 - 0
info@versicherungsombudsmann.de
www.versicherungsombudsmann.de
Ombudsmann Private Kranken- und Pflegeversicherung
Postfach 06 02 22
10052 Berlin
Phone: +49 (0) 800 2 55 04 44
ombudsmann@pkv-ombudsmann.de
www.pkv-ombudsmann.de
Journalistic-editorial offering
Kelly McConville, Voltairestraße 8, 10179 Berlin is responsible for any journalistic-editorial content on our website pursuant to Sec. 18 (2) German Media Treaty on Broadcasting (Medienstaatsvertrag- MStV).
Press inquiries
presse@n26.com
You can find our current press releases here.
Banks and authorities
officials.fr@n26.com
Copyright
Unless otherwise stated, all content appearing on N26 websites, particularly the texts, images, logos and downloadable documents are protected by copyright law. The reproduction or representation, in whole or in part, of the pages, data and any other constituent element of the website, by any process or medium whatsoever, is prohibited and constitutes, without the authorization of the publisher, an infringement".