A life on demand: the request for subscription services is growing in Italy and Europe
- 31% of Europeans have increased the number of digital subscriptions they have subscribed since the start of the pandemic,
- Over a third of Italians (34%) say they have more season tickets than in the pre Covid 19 period
- 42% of Italians have between 2 and 3 season tickets; 33% of the 25-34-year-old segment subscribed at least 4
Milan - A new research by The mobile bank N26 has investigated how much the subscription services scenario has changed at European and Italian level during 2020, also following the restrictive measures linked to the pandemic.
THE EUROPEAN FRAMEWORK
Research results show that 31% of Europeans have more digital subscriptions than at the start of the pandemic, a quarter (24%) currently have more than four. Despite a poor economic situation, European consumers have committed, on average, to subscribe to subscriptions worth 39 euros per month, or 465 euros per year.
Half (50%) of Europeans have subscribed to an entertainment service, which is by far the most popular choice followed by music (28%) and then fashion, beauty and shopping (19%).
The growth of the on demand philosophy is particularly evident among younger consumers. 37% in the 18-24 age group increased the number of subscriptions, while in the 25-34 age group 43% and only 9% of the over 65 did so.
Consistent with this data, it is not surprising that younger people spend more on subscription services. In the 18-24 age segment, on average, €48 per month (€ 573 per year), while those over 65 spend less than half, €20 per month (€ 240 per year).
Andrea Isola, General Manager of N26 for Italy and Southeast Europe, comments: "Our research clearly shows a generation gap when it comes to on-demand services. This gap is not entirely surprising when you consider that digital natives have grown up with this model and are probably more confident in applying it to different aspects of daily life. As this generation matures, we are likely to see a growing demand for subscription services in general. At the moment, entertainment is the category where consumer preferences are concentrated, but I expect to see strong growth in sectors such as health and financial services."
The research also sheds light on the characteristics that will guide consumers in choosing the digital subscription model in the future. Almost a third (32%) say that the most important advantage is the ability to cancel their subscription at any time without penalties, for 29% the opportunity to access what they want anytime and anywhere.
In addition, the demand for digital subscriptions to so-called essential services is growing. 16% of Europeans intend to take out a subscription with a delivery service or with services related to health and drug supplies, one in ten (10%) with a bank. In this last case, the choice by consumers seems to be subordinated to the fact that users receive additional services from their bank. In the case of subscribing to banking services, 31% would like a guaranteed 10% refund on purchases as part of the offer and one fifth (21%) would like to add car insurance to the package.
FOCUS ON ITALY
In Italy, the research was conducted on a sample of over 1,000 individuals and outlined specific traits but on the whole consistent with the prevailing trends at European level.
- Over a third of Italians (34%) declare that they have more subscriptions than in the pre Covid 19 period, this percentage rises to 43% in the age group between 25 and 34 years
- 42% hold between 2 and 3 subscriptions; 33% of the age group between 25 and 34 have 4 or more
- In our country, the average cost of online subscriptions is € 37.04 per month, with men spending slightly more than women
Italian consumers were more likely to take out a digital subscription for entertainment (52%) or music (28%). The female sample expressed their preference for services related to fashion, cosmetics and shopping, while the male one for subscriptions to gaming platforms. Entertainment is the industry with the best services and the greatest attention to the customer according to 37% of respondents.
The most significant drivers in signing online subscriptions are the freedom to cancel them at any time without penalties (32%) and the opportunity to access the required services anytime, anywhere (31%).
On the subject of bank subscriptions, the sample was asked about the services they would appreciate most as part of the subscription plan: 40% indicated a guaranteed cashback of 10% on purchases and 23% indicated car insurance, with prevalence of the male share (27% vs 19%).
Andrea Isola concludes: “Across Europe, banks continue to increase commissions for basic services, sometimes up to 20 euros per month. In light of this trend, consumers are wondering if an on demand model, such as for entertainment, could represent a realistic choice in terms of services. If banks want to stay relevant and meet rapidly changing consumer demands, they need to look at how subscription services have revolutionized other industries, draw inspiration from success stories and follow suit."
With N26, customers can easily keep their subscriptions up to date via the mobile app. The Spaces feature helps users reach their financial goals and make sure they are not overspending, so that they can divert their savings to what they want most.
For more information on the research, visit our blog.
N26 AG is Europe’s leading digital bank with a full German banking licence. Built on the latest technology, N26’s mobile banking experience makes managing money easier, more secure and customer friendly. To date, it has welcomed more than 8 million customers in 24 markets, and processes over 100bn EUR in transactions a year. N26 is headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities. Founded by Valentin Stalf and Maximilian Tayenthal in 2013, N26 has raised close to US$ 1.8 billion from some of the world’s most renowned investors.
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