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Working Student - Complaint Management & Prevention
Department:Operations
Location:Berlin
About the opportunity
Join our Complaint Management & Prevention (CMP) team as a “Working Student”. You will be working alongside the German team inside of the CMP department assisting with a variety of tasks. CMP is working with almost every department within N26. That’s why it’s a good place to get to know N26 as a whole in a short period of time.
In this role, you will:
- Performing usual administrative tasks in backoffice
- Registering the new incoming complaints from authorities and lawyers
- Assisting specialists with research needed for answering complaints
- Communication with different stakeholders from different departments while doing research
- Assisting in additional tasks as specified by your line manager
- Supporting at teamwide projects
What you need to be successful:
Background
- Currently enrolled in a Bachelor’s or Master’s program in Business, Law, Economics, etc.
- Ideally, already gained first working experience (preferably in the area of banking / financial services or consulting)
Skills
- Strong interpersonal, analytical and problem solving skills
- German (fluent), English (mandatory, fluent), Spanish or French as a bonus
- Organizational and communication skills
- Desire to optimize processes and workflows
- Team player who likes to work in a highly motivated team and with a high degree of autonomy
- Ability to quickly understand new and complex topics
- Willingness to go the extra mile to get ideas and find solutions proactively
Traits:
- Actively help yourself (and others) to be successful
- Continuously learn and challenge the status quo
- Give and receive open, direct and timely feedback
What’s in it for you:
- Accelerate your career growth by joining one of Europe’s most talked about disruptors, and a LinkedIn Germany Top Startup Employer three years running 🚀
- Personal development budget, discounted public transit pass, German language classes, fitness memberships, childcare services, N26 premium bank card, employee loans, and your choice of a Mac or Windows laptop
- 26 vacation days per year, with an additional day for each year of service - up to 30 days
- A high degree of collaboration and autonomy while working with a group of diverse peers, and access to cutting edge technologies
- A relocation package with visa support for those who need it