IDM Analyst

About the opportunity

The 

WFM Intraday-Management Analyst

is the entry level role into workforce management and in charge of administering WFM Intraday-Management processes for one or more business lines (depending on their size). This contains intraday and intraweek steering both front & back-office, steering network resources and intraday-management KPIs to ensure the achievement of targets and Service Level Agreements.  

In this role, you will:

• Maintain network staffing within threshold from scheduling handover through to network intraweek and intraday steering.
• Ensure all service desk tickets and WFM emails are supported within agreed SLA.
• Regular process review providing feedback and suggestions on how to improve & optimise.
• Bring clear and to-the-point oral + written communication skills to convey solutions in a business context.
• Contribute to the culture of the team to create an innovative and collaborative environment

 

What you need to be successful:

• Embrace and adapt to change with a positive, resilient approach to challenging situations.
• Communication skills that clearly present ideas, theories, and technical information to operations and managerial staff. 
• English language proficiency is a must, additional languages relevant to our markets are a plus.
• Experience with advanced Spreadsheets (excel or google).
• SQL and/or Python or similar language is a plus but not essential.
• 3 years of experience in either Workforce Management or Intra-Day Management roles is a plus but not essential.
• Experienced in working with workforce management technologies, ideally Teleopti, is a plus but not essential.

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    
• Additional day of annual leave for each year of service.  
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and backgrounds. 
• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.  We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Sounds good? Apply now for this position.

Equal Opportunities:

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential. We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to candidate.exp@n26.com.  Visit our website to learn more about Diversity, Equity, & Inclusion at N26.