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Banking Operations Associate - Credit, Dunning & Collections
Department:Operations
Location:Barcelona
About the opportunity
We are seeking an experienced and motivated professional to join our Banking Operations Team as a Banking Operations Associate. In this role, you will be a key player in utilizing your project management skills to deliver process improvements across Credit, Dunning, and Collections processes, ensuring its smooth and efficient handling. A focus of this job is on the ability to independently drive enhancements and automatization projects forward while keeping the day-to-day business running smoothly.
In this role, you will:
- Execute processes regularly and proactively improve them if possible.
- Accompany projects from the first strategic draft through execution to continuous improvement and management.
- Manage customer complaints and resolve them in the interests of the customer.
- Analyze data to get a deeper understanding of the products and projects and thus ensure good quality.
- Bring added value due to your project management skills.
- Be the first point of contact for our external and internal stakeholders.
- Serve as deputy for the Team Lead / Manager.
What you need to be successful:
- You speak German and English fluently.
- Experience in Dunning & Collection Processes: Prior hands-on experience in these areas is essential.
- Strong Knowledge of Lending Products: Your expertise will enable you to handle complex cases, escalate issues to the product team, and contribute to improving operational workflows.
- Familiarity with CRM and Issue Tracking Tools: Experience with platforms like Salesforce and JIRA, as well as credit systems such as Mambu, is required.
- You have successfully completed a banking apprenticeship or a university degree in business administration (with a focus on banking & finance) or other relevant working experience with Lending Products or Debt Collection.
- You have basic data analysis skills and are able to use them for process improvements.
- You are eager to learn and want to drive the improvement and optimization of our processes.
- You have excellent analytical skills, you can use Excel and you love the details.
- You manage your time effectively, set priorities and meet deadlines.
- You are a team player who likes to work in a highly motivated team and with a high degree of autonomy.
Nice-to-haves:
- Your SQL knowledge will impress us
- Business fluent French, Spanish or Italian.
What’s in it for you:
- Accelerate your career growth by joining one of Europe’s most talked about disruptors.
- Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
- As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
- Additional day of annual leave for each year of service.
- A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and backgrounds.
- A relocation package with visa support for those who need it.