Banking Operations Analyst

About the opportunity

We are looking for an analyst that will work on Garnishment, Insolvency and P-Accounts on a daily basis. You can expect to work on more complicated cases and advise when/if needed to our outsourcing partner TCS agents who would handle less challenging cases.  Our goal is to build an efficient and customer focused Claims process on a global scale. We are looking for an experienced and motivated professional to carry out processes related to our Claims topics.

In this role, you will:

• Work on all processes in your area with a substantial degree of autonomy, and be the first person at hand if any issues arise.
• Detect inefficiencies in the team’s workflows proactively and propose efficient solutions.
• Like to work on daily tasks with passion (Garnishment, Insolvency and P-Account). 
• You are also up for projects based on your strengths and interests.
• Your passion for innovation and automation will allow you to make a tangible and credible impact on our business.
• Fluent both in Spanish and Italian.

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    
• Additional day of annual leave for each year of service.  
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and backgrounds. 
• A relocation package with visa support for those who need it.

What you need to be successful:

Background: 

• Preferably education in but not limited to: Economics related fields, IT, Data Science.
• Previous experience in Banking, Customer Support, and Fintech is a plus. 

Skills: 

• Strong time management 
• Ability to work under time pressure  
• Strong communicator  
• Proactivity 

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.  We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.

Sounds good? Apply now for this position.

Equal Opportunities:

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential. We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to candidate.exp@n26.com.  Visit our website to learn more about Diversity, Equity, & Inclusion at N26.