KYC Specialist

About the opportunity

We are looking for a Specialist in Know-Your-Customer (KYC) to join our growing KYC team in our Madrid office. In this role, you will take ownership of key processes within KYC and ensure an optimal user experience. In KYC, our goal is to lead and shape the industry by fostering a culture of compliance within N26 that is trusted by authorities, customers, and shareholders. For that purpose, your expertise in KYC is fundamental. Particularly in Ongoing Due Diligence (ODD) and Enhanced Due Diligence (EDD) for Customers and Politically Exposed Persons (PEP), will be instrumental for your success in this position. The Specialist role is centered on operational excellence and the effective management of daily cases. Through dedication and continuous learning, an L1 becomes a fundamental member of the team in ensuring N26's regulatory compliance.

In this role, You Will:

• Apply In-depth knowledge of regulatory requirements and industry best practices related to EDD and ODD processes.
• Apply your experience with due diligence processes related to High-Risk Customers (HRC) and Politically Exposed Persons (PEP).
• Correctly apply established policies in each case assessment, maintaining a clear understanding of compliance requirements to ensure quality work.
• Contribute to the maintenance of the Service Level Agreement (SLA): Efficiently manage assigned cases, ensuring deadlines are met.
• Showcase your proficiency in using KYC tools, platforms, and software for efficient processing and management of EDD and ODD cases.

• Demonstrate your analytical and investigative skills to assess and mitigate risks associated with High Risk customer profiles.
• Showcase your ability to interpret and analyse financial statements, transactions, and other relevant data to make informed decisions.
• Conduct thorough and accurate assessments, identifying risks and relevant documentation.
• Demonstrate a high level of Problem-Solving skills, continuously proving the ability to identify and solve problems independently.

• Exhibit outstanding team Collaboration, working collaboratively in a multicultural and fast-paced team environment.
• Foster open dialogue within the team and share key case findings. Actively seek help and feedback for professional growth.
• Collaborate with other internal teams (such as MLRO or Customer Support) to resolve questions quickly and effectively.
• Adapt quickly to process changes and maintain a positive attitude. Actively participate in the adoption of new guidelines and tools.
• Be exposed to a fast-paced environment, demonstrating openness to learning and incorporating new methodologies and technologies into the KYC workflow.
• Participate in projects, contribute ideas, and execute assigned tasks.
• Embrace our Customer-Centric Approach, focusing on enhancing the user experience for our customers undergoing the KYC process, balancing compliance requirements with a seamless and user-friendly approach.

What You’ll Need to Be Successful

Background:

• Hands-on experience in KYC, ideally with exposure to Enhanced Due Diligence (EDD) and Ongoing Due Diligence (ODD).
• Proven track record of managing and resolving KYC cases efficiently.
• Previous experience in similar fast-paced Finance and Banking companies is desired, but not mandatory.

Skills:

• Excellent hands-on experience in KYC Operations.
• Knowledge of banking regulations is preferable.
• Strong analytical skills, with the capability to independently generate insights.
• Proactive and detail-oriented with the ability to maintain a positive mindset and excel under pressure.
• Fluency in English is mandatory; proficiency in additional languages (...) is an added value.
• Exceptional interpersonal and communication skills, with proven experience in supporting stakeholders through complex situations.

  At N26, you’ll be part of a forward-thinking, multicultural environment where innovation and compliance go hand in hand. You’ll lead impactful work that safeguards our customers and helps shape the future of compliant digital banking across Europe. If you’re passionate about leadership, compliance, and operational excellence, we’d love to hear from you. Apply today and help us build a safer, smarter banking experience.   What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    
• Additional day of annual leave for each year of service.  
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and backgrounds. 
• A relocation package with visa support for those who need it.

  Who we are N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.  We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities. Sounds good? Apply now for this position.   Equal Opportunities: We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential. We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to  candidate.exp@n26.com.    Visit our website to learn more about Diversity, Equity, & Inclusion at N26.