Head of Growth Operations

About us 

N26 is Europe’s leading digital bank with a full German banking license, headquartered in Berlin and operating across more than 20 markets. As we enter our next stage of maturity, our focus is on strengthening robustness, scalability, and operational excellence across the business. With new senior leaders joining to guide this phase, we are sharpening how we build, ship, and sustain products at scale. We continue to keep a strong product pulse ,from expanding into adjacent services like mobile connectivity to recently launching cards designed for kids ,embedding financial tools that are reliable, resilient, and part of everyday life.

About the role 

We’re looking for a Head of Growth Operations (leading a team of 5+) to bring N26’s most ambitious campaigns to life. You’ll be our architect of operational excellence – optimizing workflows for speed, scaling our AI-driven capabilities, and ensuring every project is as compliant as it is creative. Beyond the technical, you are a relentless driver of delivery; you have the grit to challenge senior stakeholders, dismantle blockers, and hold teams accountable to ensure our output is always on time and of the highest caliber. If you thrive on leveraging AI and automation to turn operational complexity into seamless execution, this is the role for you.

Your impact 

1. Program Management & Creative Throughput 

• Campaign Management & Steering: Collaborate closely with the Marketing Leadership Team to enable the delivery of business-critical growth initiatives on time.
• Team Management: Lead the Program Management team to deliver high-impact global campaigns on time, on budget, and at an exceptional quality level.
• Traffic Management: Oversee the workflow of our in-house Creative Studio, ensuring resources are allocated effectively to meet business priorities.
• Budget Ownership: Direct and control the global production budget for Marketing campaigns, ensuring the optimal mix and cost-efficiency of both internal resources and external partners.
• Vendor & Production Management: Oversee vendor selection and management, ensuring external resources meet quality, budget, and timeline requirements.
• Operational Lean-ness: Continuously refine workflows to remove bottlenecks, ensuring we stay "lean" without sacrificing regulatory safety.

2. AI Operator & Tooling Strategy 1 

• Drive AI Adoption: Act as the primary driver for AI within the marketing department, identifying and implementing use cases that automate manual tasks, enhance creative output, and integrate Generative AI across the entire production cycle.
• Tech Stack Optimization: Audit and manage the marketing tool ecosystem to ensure maximum ROI and operational efficiency, prioritizing AI-first platforms that reduce manual overhead.

3. Compliance & Process Governance 

• Compliance Champion: Serve as the bridge between Marketing, Legal, and Compliance teams. Ensure all marketing activities adhere to financial regulations (e.g. GDPR, KWG, MaRisk).
• Documentation Excellence: Own the "Marketing Source of Truth." Ensure all processes are documented, updated regularly, and audited against new laws or internal requirements.
• Departmental Training: Design and lead training sessions to ensure every marketer at N26 understands their compliance obligations and how to use AI tools responsibly.

What you bring  

• Marketing Operations Expertise: Minimum 9 years of experience and a deep understanding of complex cross-functional project management, preferably in the marketing lifecycle – from brief to execution – with a proven track record of managing operational teams (5+ people).
• AI Proficiency: Strong hands-on experience with AI automation tools and a clear vision of how to apply LLMs and machine learning to workflows, preferable in Marketing.
• Process Engineering: You don't just follow processes; you build them. You have a knack for turning complex requirements into simple, high-adoption workflows.
• The "Get Stuff Done" Mentality: You are a hands-on leader who thrives in fast-paced environments and isn't afraid to dive into the details, unblock teams, and push stakeholders for results.
• Compliance Curiosity: Unlike many, you find clarity in regulations. You have a passion for documentation and a meticulous eye for detail.
• Advanced Project Management: Expert-level ability to prioritize a high volume of projects simultaneously, using data to drive resource allocation.
• Change Management: Strong interpersonal skills with the ability to influence cross-functional stakeholders and ensure high adoption of new tools and processes.

What you can expect 

• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.
• Impact at scale: You drive the most important Marketing & Growth initiatives at N26.
• Global footprint: You are responsible for international campaigns across all EU markets.
• Dynamic environment: You thrive in a fast-paced culture.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    
• Additional day of annual leave for each year of service.  
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. 
• A relocation package with visa support for those who need it.

We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential. We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages. We're committed to creating an inclusive workspace where everyone feels valued and respected, free from harassment and discrimination. If there's anything you need to make the application process work for you, please let us know by reaching out to candidate.exp@n26.com.  Visit our website to learn more about Diversity, Equity, & Inclusion at N26.