Banking Operations - Claims Specialist Italian market

• Execute business processes on behalf of the customers, dealing with enquiries and orders, while developing a broad knowledge within your area.
• Support activities linked to defined processes within Banking Operations, including regulatory requirements and risk controls, and support incoming legal requests.
• Collaborate closely with internal stakeholders to ensure cases are handled efficiently, coordinate with other operational teams, and improve the quality of services delivered to our customers.
• Assist in handling communications with external partners, and assist them in the day-to-day by providing answers and support.
• Maintain internal documentation, ensuring it is up to date in order to stay compliant and minimise risk of audit findings.
• Handle insolvency and edge cases, developing a strong understanding of the legal implications and compliance the bank is subjected to.
• Contribute to improving processes with a strong customer focus, and support operational teams with the analysis of incidents.
• Provide feedback and opportunities to teams in order to streamline processes and standardize workflows.
   

• Initial experience or a strong interest in banking operations, legal, or regulatory topics.
• A structured way of working, with excellent organizational skills, and the ability to learn best practices and manage operational requests.
• You bring a completed bank apprenticeship, or a university degree in Finance, Economics, Business Management, Mathematics, law, or a related field.
• You have the ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture.
• Demonstrate a data analytics mindset to properly understand the data provided to you , and the ability to independently leverage data for prioritisation and decision making (SQL experience is a plus).
• Fluent Italian and Spanish, as well as English (written and spoken) are required. Any other European language is a bonus.
• A collaborative mindset combined with a customer oriented focus, and confidence while communicating with stakeholders.

• A fair, transparent, and confidential recruitment process.
• Step into a foundational role with the opportunity to grow your operational expertise within Banking Operations.
• Gain exposure to global operations and regulatory frameworks.
• Collaborate with diverse teams in a dynamic, fast-growing company.
• Enjoy a culture that values innovation, ownership, and continuous improvement.
• The opportunity to positively impact your career journey as you continue to grow with us 💥.

• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    
• Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.  
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. 
• A relocation package with visa support for those who need it.