AFC Operations Excellence Associate

About the opportunity

We are looking for a highly analytical and structured Operations Excellence Associate to support AFC Operations in driving performance, efficiency, and operational scalability. This role sits at the intersection of operations, analytics, and strategy execution, supporting leadership with data-driven insights, governance, and process optimization across Fraud, Sanctions, and Financial Crime operations. You will play a key role in enabling operational decision-making, improving performance frameworks, and driving cross-functional efficiency initiatives.

In this role, you will be doing:

📊 Performance & Analytics

• Own AFC operational performance reporting (KPIs, SLAs, KRIs).
• Deliver monthly performance packs and executive insights.
• Support MBRs, committees, and leadership reviews with data analysis.
• Identify trends, risks, and efficiency opportunities.

⚙️ Operational Excellence & Process Improvement

• Drive process optimization and harmonisation across AFC Operations.
• Lead or support continuous improvement initiatives and deep dives.
• Support design and rollout of new KPIs and operational frameworks.

📈 Workforce Planning & Capacity Management

• Support forecasting, headcount planning, and capacity modelling.
• Partner with WFM and Finance to ensure operational readiness.
• Support remediation planning and resource allocation decisions.

🤝 Governance & Cross-functional Coordination

• Support OKR cycles, governance forums, and operational reviews.
• Act as interface between AFC, Finance, WFM, and other stakeholders.
• Support audit readiness and operational control documentation.

🚀 Project & Business Support

• Support strategic and operational transformation initiatives.
• Provide ad-hoc analysis for senior leadership.
• Contribute to automation and efficiency initiatives.

Profile requirements

• 3+ years experience in consulting, operations excellence, strategy & operations, or banking operations.
• Strong analytical and structured problem-solving skills.
• Experience with KPI reporting, performance management, or process improvement.
• Advanced Excel; SQL / BI tools (Power BI, Tableau, Looker) is a plus.
• Strong stakeholder management and communication skills.
• Degree in Business, Engineering, Economics, Finance or similar.
• Fluent in English.

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors .
• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    
• Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.  
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. 
• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.  Founded in 2013, N26 now has 7 million customers in 24 markets. We employ more than 1,500 employees across 3 office locations in Berlin, Vienna and Barcelona. Besides the main offices, N26 also has local offices in Paris, Madrid, Milan, and São Paolo. Sounds good? Apply now for this position.  N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.