Banking Operations Analyst - French speaker

About the opportunity

We are strengthening our Account & Customer Data expertise within Banking Operations and are looking for a motivated and experienced Banking Operations Analyst (French speaker) to join us. Within Banking Operations, we act as the centre of competence for the management and processing of special account types, including probate & estates, accounts with legal representatives or custodians, and basic accounts under the Payment Accounts Act. In addition, we coordinate customer queries related to tax proceedings and GDPR-related information requests, ensuring that cases are handled with care while safeguarding N26 Bank SE from legal and regulatory risks. As an Analyst on the French market, you will bring expertise and ownership to the team. You will handle complex and sensitive cases independently, act as a point of escalation, and actively contribute to improving our operational processes. You will collaborate closely with internal stakeholders such as Legal, Compliance, Anti-Financial Crime, KYC, and Quality Assurance, as well as external partners and authorities. This role is ideal for someone who wants to go beyond daily case handling and play an active role in shaping how the team evolves and operates.  

In this role, you will:

• Take ownership of processes related to special account types (e.g. probate & estates, custodianship, basic accounts), handling complex cases independently and serving as a go-to person for escalations.
• Manage end-to-end enquiries and orders, including research, legal assessment, and case-by-case decision-making.
• Deal with lawyers, notaries, courts, tax authorities, and other officials.
• Collaborate closely with Legal on sensitive or high-impact cases to ensure regulatory alignment.
• Support onboarding and training of new joiners and external partners, fostering knowledge sharing within the team.
• Partner with Quality Assurance and Banking Operations Excellence teams to maintain and elevate case handling standards.

 

What you need to be successful:

• 1 year of relevant professional experience in banking operations or in a role requiring strong legal and regulatory knowledge.
• Practical experience in handling probate & estates, custodianship/guardianship matters, or similar complex banking processes.
• Completed bank apprenticeship or a university degree in business, finance, law, or a related field.
• Experience working with legal stakeholders such as lawyers, notaries, courts, or regulatory authorities.
• Proven experience contributing to projects or leading process improvements.
• Fluent French and English (written and spoken) are required. German, Spanish, or Italian are a plus.
• Strong knowledge of Google Workspace; experience with Salesforce, Jira, Confluence, and other CRM/ticketing systems is an advantage.
• Basic understanding of SQL is a plus.
• Excellent organizational skills, with the ability to prioritize effectively, meet deadlines, and manage multiple complex tasks.
• A collaborative mindset combined with the confidence to take ownership and make independent decisions.

 

What’s in it for you:

Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀. Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members. Vacation days vary depending on your location of work. Additional day of annual leave for each year of service. A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. A relocation package with visa support for those who need it.   Who we are N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. Founded in 2013, N26 now has 7 million customers in 24 markets. We employ more than 1,500 employees across 3 office locations in Berlin, Vienna and Barcelona. Besides the main offices, N26 also has local offices in Paris, Madrid, Milan, and São Paolo. Sound good? Apply now for this position.   N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.