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Banking Operation Analyst - Claims (French speaker)

Department:Banking Operations
Location:Madrid
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About the opportunity

As part of the Banking Operations group you will be part of a Banking Operations Claims team of motivated professionals focused primarily towards one of N26’s key markets in France.   

In this role, you will:

  • Managing end-to-end processes specific to the core tasks, including compliance, improvements, internal documentation.
  • Support activities linked to defined processes within Banking Operations including regulatory requirements, and risk controls including support incoming legal requests. 
  • Coordinating with other operational teams and internal stakeholders, in order to align and set-up cross-team processes as well as improve the quality of services delivered to our customers. 
  • Participating in training preparation and delivery for our external partners. These include assisting the external partners in the day to day by providing answers and support on the handling of complex cases.
  • Maintaining internal documentation and ensuring they are up to date in order to stay compliant and minimise risk of audit findings. 
  • Handle insolvency and edge cases, where the Analyst is required to have a deep understanding of the legal implications and compliance the bank is subjected to. 
  • Support operational teams with the analysis of incidents, and suggest actionable workarounds to effectively manage any current and future risks.
  • Provide feedback and opportunities to teams in order to streamline processes and standardise workflows.
 

What you need to be successful:

  • Experience in banking operations, service delivery and project coordination roles. 
  • Structured way of working and experience in handling complex tasks efficiently, ensuring priorities and deadlines are met. 
  • You bring a professional banking education/background or a degree in Finance, Economics, Business Management, Mathematics, a related field or comparable working experience.
  • You have the ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture.
  • You have an analytical mindset (SQL experience is a plus) and ability to independently leverage data for prioritisation and decision making.
  • You are fluent in written and verbal communication skills in both French and English. Any other European language is a bonus.
  • Confident while communicating with stakeholders and possess the ability to work across teams and shape collaborative decisions.
 

What’s in it for you:

Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀. Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members. Vacation days vary depending on your location of work. Additional day of annual leave for each year of service. A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. A relocation package with visa support for those who need it.   Who we are N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. Founded in 2013, N26 now has 7 million customers in 24 markets. We employ more than 1,500 employees across 3 office locations in Berlin, Vienna and Barcelona. Besides the main offices, N26 also has local offices in Paris, Madrid, Milan, and São Paolo. Sound good? Apply now for this position.   N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.
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