We’re tailoring our product to our Italian customers
Since our launch in Italy in 2017, it’s been quite a journey. Find out all about our latest initiatives dedicated to our Italian customers for 2020.
4 min read
As a fully mobile bank, our mission at N26 has always been to be by your side for all your everyday banking needs—directly on your smartphone, no matter where you are. That’s why all our bank accounts give you full control from your N26 app, as well as free SEPA transfers and withdrawals from any ATM in Italy and the eurozone.
If what you’re looking for is more than just a bank account and card, there’s our premium accounts. Besides all functionalities of the N26 Standard accounts, N26 You and N26 Metal include free ATM withdrawals worldwide, an Allianz insurance package and many other exclusive benefits.
Whether you choose our free bank account or a premium option, you control everything from a simple, intuitive app. We’re constantly working to improve our offerings, and provide you with a banking experience tailored to your lifestyle. But what does this mean exactly for our Italian customers? Read this article to find out more about the latest initiatives dedicated to N26 customers in Italy, helping you get the most out of your bank account every day.
Customer Service in Italian (and 4 other languages!): contact us from your app
If you need help, our Italian Customer Service agents are here for you everyday, from 7:00 am to 11:00 pm, including Sundays and public holidays. Just open your N26 app and go to the “My Account” section to use the chat function. And in case you need it, our agents also speak English, French, German and Spanish!
Any doubts? Check out our Support Center to find answers to the most frequent questions asked by our Italian customers, such as how to have your salary credited to your N26 account, or how to request your annual average balance.
Deposit and withdraw cash at the supermarket
Should I go to the ATM or do the groceries first? With N26, you no longer need to choose! Discover CASH26, the feature helping you withdraw and deposit cash at over 500 partner supermarkets across Italy. Just generate a barcode in your app and show it to the cashier. They will scan it and your account balance will update immediately!
Find your nearest PENNY Market or Pam store (Pam supermarkets, Pam superstores, Pam Panorama and Pam local) in the N26 app and try it out.
Exclusive offers tailored to you
At N26, we believe your bank account should be more than just a way to manage your money. That’s why our premium accounts N26 You and N26 Metal include exclusive discounts and offers from brands carefully selected with your lifestyle in mind. Brands we’ve partnered with include YOOX, a one-stop shop for brand-name fashion and lifestyle goods;Headspace, the world’s leading mindfulness and meditation app; or Udemy, one of the top online learning platforms in the world.
We are always adding more partners, so check in your app for what's new.
Discover N26 Metal
Meet our Italian team
Ever wondered who’s behind N26 Italy? Check out our YouTube channel, where you’ll find a series of interviews with our Italian team members—fun facts included!
The best is yet to come
After reaching 500,000 customers in Italy last year, our mission is stronger than ever: to offer products and services which satisfy the daily banking needs of our Italian customers. That’s why, from now on, all new N26 accounts opened in Italy automatically have an Italian IBAN.
Italian IBAN: what does this mean?
Our customer’s feedback is very important to us—and we know that the Italian IBAN will make it even easier to manage your money with N26. For example, you’ll be able to manage your utilities and subscriptions (from streaming services to the gym) from your N26 account in one simple, intuitive app.
The security of your account, however, will be the same: whether you have a German or an Italian IBAN, all N26 accounts are protected up to €100,000 by the German deposit protection scheme.
At N26, we’re serving our Italian customers better than ever. But this is just the beginning—our focus on the local dimension remains a key point for us and will guide us when developing new products and services in the coming months.
We’re excited to share these achievements with you and can’t wait to tell you more. Thanks for your support!
The Mobile Bank
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