N26 Appoints Georg Hauer as General Manager for Germany
Berlin - N26, The Mobile Bank, announced today the appointment of Georg Hauer as General Manager for Germany, in addition to his function as General Manager for Austria and Switzerland. In his new role, Georg will leverage his long-standing experience in customer relationship management and the design of digital customer experiences to drive sustainable, targeted growth in the respective markets. Building on a deep understanding of customer expectations at N26, Georg will be responsible for the development of solutions and products for customer needs. This will ensure that the perspective of German customers will continue to be considered throughout N26s customer experience and relevant impulses from the home market will be carried into the company.
With Georg’s appointment as General Manager Germany, the mobile bank further underscores its commitment to customer service and regional structures in its home markets. In the last months, the company has significantly increased its investments in customer service, tripling the team to 400 internal and 200 external employees.
As one of the first measures and a strong sign of his dedication to N26’s German customers, Georg plans to extend the availability of N26’s customer service in Germany to include Sundays in the summer. In addition, Georg will support the global development and roll-out of new security features at N26. Georg has extensive expertise in digitization, process management and customer service. He joined N26 in March 2018 as General Manager for Austria driving the company’s customer experience in this market. He also led N26’s global CRM and Product Marketing. Prior to joining N26, he was responsible for building up a new product line at Uber, including a local customer service. He also worked for many years as a consultant at The Boston Consulting Group in Germany and Austria. There he was responsible for projects focused on digital business model innovation, process optimization, digitization of processes, and large transformation projects.
Valentin Stalf, CEO and co-founder of N26, says: “Our goal is to be the most customer friendly bank. We are continuously growing our customer base in Germany and around the world, and we must make sure that our company and our regional structures are growing accordingly.”
Georg Hauer, General Manager for Germany, Austria and Switzerland, says: “N26 is bringing innovation and change to the banking sector. Our goal is to make banking one of the easiest things in life – by putting our customers first. In my new role, I will be the company's ear to the customers as well as the voice of the DACH region within the company.”
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N26 AG is Europe’s leading digital bank with a full German banking licence. Built on the latest technology, N26’s mobile banking experience makes managing money easier, more secure and customer friendly. To date, it has welcomed more than 8 million customers in 24 markets, and processes over 100bn EUR in transactions a year. N26 is headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities. Founded by Valentin Stalf and Maximilian Tayenthal in 2013, N26 has raised close to US$ 1.8 billion from some of the world’s most renowned investors.
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