An Update From N26

We look to the future with a focus on innovation, transparency, and the ability to provide powerful tools to empower you on your financial journey.

3 min read

At N26, transparency is at the heart of everything we do. For the past two years, we’ve been thrilled to welcome hundreds of thousands of people to the 100% mobile banking experience the world loves. We’ve introduced new features to make understanding and managing your money easier, and tools to empower you to take control of your finances in a way that fits your life. We’re proud of everything we’ve accomplished with your help and feedback and are gearing up to bring you even more exciting releases and updates down the road.

As our sponsorship arrangement with Axos Bank®, our current sponsor bank, will shortly come to an end, we will be transitioning to a new sponsor bank to continue pursuing our mission to empower you to live a better financial life. We are grateful to Axos for supporting us during the early days of our journey in the U.S. and look forward to the product growth and innovation we’ll bring you in the months and years to come with a new sponsor bank.

Putting our customers first

As always, giving you safe and secure access to your money is our top priority, and every decision we make is with our customers in mind. Our team has been working tirelessly behind the scenes to ensure a smooth transition to a new sponsor bank, including keeping you in the know with important updates, minimizing service outages, and making sure this process is as seamless as possible for our existing customers.

What does this update mean for me ...

If I’m an existing N26 customer?

If you already have an N26 account, there’s nothing you need to do right now. You can continue to enjoy all N26 features the same way you always have, and can expect minimal disruptions in service or changes to the app. Keep an eye out for an email from us in the coming months with updates and any next steps. We will always give you plenty of notice when changes are coming and let you know if you need to take any specific action.

And of course if you need any help or have further questions, you can take a look at our support center or contact our customer service team.

If I’m not a customer yet, but want to join N26?

This immediate chapter in our journey will be focused on serving our existing customers through the upcoming transition. But don’t worry, if you’re looking to open an N26 account in the U.S. and experience a better way to manage your money, you can join our waitlist here. You’ll stay in the know about any important developments and be the first to know when you can sign up for an account again.

Supporting our vision

Partnering with an FDIC-insured bank gives us the infrastructure and security to bring you the simple yet powerful tools that make up the mobile banking experience you know and love. We are committed to making the experience of managing your money more accessible and approachable, and partnering with a sponsor bank with a similar vision has allowed us to focus on the things that matter the most to our customers.

Looking towards the future, we continue our commitment to bringing you the best possible mobile banking experience, with innovative features and benefits to help you make the most out of your money – and embarking on the next chapter of our journey with a new sponsor bank will help us bring this vision to life.

We’ve come a long way since starting our journey in the U.S. two years ago, and we can’t wait to share with you the exciting updates we have in store. Check out our blog and follow us on Instagram, Facebook, and Twitter to stay in the loop, and stay tuned for more news as we embark on this next chapter.

The N26 account is offered by Axos Bank®, Member FDIC. N26 Inc. is a service provider of Axos Bank. All deposit accounts of the same ownership and/or vesting held at Axos Bank are combined and insured under the same FDIC Certificate 35546. All deposit accounts through Axos Bank brands are not separately insured by the FDIC from other deposit accounts held with the same ownership and/or vesting at Axos Bank. The N26 Visa® Debit Card is issued by Axos Bank pursuant to a license by Visa U.S.A. Inc. The N26 Visa Debit Card may be used everywhere Visa debit cards are accepted.

By N26

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