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Banking Operations Analyst - Credit, Dunning & Collections (German-speaking)

Department:
Banking Operations
Location:
Berlin

About the opportunity

We are searching for an Banking Operations Analyst - Credit, Dunning & Collections (German-speaking)

As one of the Banking Operations Teams at N26 - this Team is the operational heart of internal Lending Products (Credits and Overdrafts) as well as the internal Dunning Process. We are in close contact with internal and external Stakeholders to provide our customers with the best possible experience when it comes to negative balances on their accounts.

Our Goal is it to build an efficient and customer focused Credit, Dunning & Collection process on a global scale.

We are looking for an experienced and motivated professional to carry out processes related to our Credit, Dunning & Collections topics.

In this role, you will:

    • Work on all processes in your area with a substantial degree of autonomy, and be the first person at hand if any issues arise.

    • Detect inefficiencies in the team’s workflows proactively and propose efficient solutions.

    • Work on daily tasks with passion. 

    • Be involved in projects based on your strengths and interests.

    • Manage and resolve customer complaints, become the bridge between the customer facing teams and product/tech teams to be able to solve and propose new processes to guarantee the best service to our customers.

    • Your passion for innovation and automation will allow you to make a tangible and credible impact to our business.

What you need to be successful:

Background:

  • Your previous Experience in Banking Operations will help you thrive in our fast paced environment. Ideally, you have previous experience in Credit, Dunning or Collections

  • You have successfully completed a Banking Apprenticeship or hold a University Degree in business studies (with a major in Banking & Finance) or a related field.

  • You speak German and English fluently (French, Spanish or Italian is a plus!)

  • As an ambitious and committed individual, you are eager to learn and have an urge to drive the improvement and optimisation of our processes. Analytics comes naturally to you, and you know how to handle Excel and Google Sheets. 

  • You have a good Knowledge of SQL that we can rely on to improve our Dashboards.

  • You are comfortable working in a highly driven team and with a substantial degree of autonomy in a fast-paced environment.

  • You manage time effectively, set priorities and meet deadlines.

  • Your experience with CRM and issue tracking tools (e.g. Salesforce & JIRA) as well as Credit Systems (Mambu) is a plus. 

  • You have the Ability to collaborate with diverse stakeholders across departments to develop ideas, identify opportunities and resolve conflicts

  • You are a Team Player. Obviously - We work hard, but we have fun along the way.

Traits:

  • Actively help yourself (and others) be successful
  • Continuously learn and challenge the status quo
  • Think globally, act locally
  • Strong bias for action
  • Give and receive open, direct and timely feedback

What’s in it for you:

  • Accelerate your career growth by joining one of Europe’s most talked about disruptors, and a LinkedIn Germany Top Startup Employer three years running 🚀
  • Personal development budget, discounted public transit pass, German language classes, fitness memberships, childcare services, N26 premium bank card, employee loans, and your choice of a Mac or Windows laptop
  • 26 vacation days per year, with an additional day for each year of service - up to 30 days
  • A high degree of collaboration and autonomy while working with a group of diverse peers, and access to cutting edge technologies
  • A relocation package with visa support for those who need it

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower everything we do and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.

Founded in 2013, N26 now has 7 million customers in 25 markets. Our talented team works across 8 global offices in Berlin, Barcelona, Madrid, Milan, Paris, Vienna, New York and São Paulo.

Sound good? Apply now for this position.

N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.