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Operations Outsourcing Manager (Junior/Intermediate)


We are The Mobile Bank.
Our vision is to build a bank the world loves to use.
Technology and design empower everything we do.

N26 is Europe’s first Mobile Bank with a full European banking license. We redesigned the banking experience to be simple, fast and contemporary. Founded in 2013 by Valentin Stalf and Maximilian Tayenthal, N26 has more than 430+ employees and more than 1 million customers in 17 countries. N26 has raised more than $215 million from renowned investors including Allianz X, Tencent Holdings Limited, Li Ka-Shing’s Horizons Ventures, Peter Thiel’s Valar Ventures, members of the Zalando management board and Earlybird Venture Capital.

Your Role

  • You support the development of an efficient organizational structure and process framework
  • You support the establishment of the policies and procedures within the organization
  • You assume responsibility for the quality assurance, establishments of key controls and incident management in business processes
  • You support the risk management in the business processes in close coordination with the control functions (Risk Management and Legal/Compliance)
  • You are controlling and monitoring the service providers according to the Service Level Agreements and KPI
  • You support the definition of requirements and the coordination of projects from Bank perspective in close collaboration with our service providers
  • You are the main collaborator of our experienced Senior Outsourcing Managers for Operations and IT

Your Profile

  • You already gained first working experience in a direct/ retail bank, an auditing firm or a FinTech company
  • You hold a university degree in business studies, economics or a related field or a banking apprenticeship
  • You preferably have a high degree of process understanding as well as profound knowledge in the areas of online banking and retail products
  • You have insight into or are willing to become acquainted with German and European Banking laws and standard banking requirements
  • You enjoy defining, implementing and optimizing complex processes according to the business requirements as the foundation of your work
  • You enjoy interacting with various stakeholders
  • You have fluent English language skills. Other European languages are a plus.

What we offer

  • High degree of autonomy
  • Crucial role in a highly motivated, talented team
  • Individual Professional Development Budget
  • Your choice of a new Mac or Windows laptop
  • Flat hierarchy and open communication
  • Newly designed office in Berlin-Mitte
  • A stack of the most modern technologies
  • We recently celebrated our second banking license anniversary 

Sound good? Send us your application online, and we’ll get back to you soon.