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Banking Operations Analyst


N26 is The Mobile Bank. N26 has redesigned banking to make it simple, fast and contemporary. Valentin Stalf and Maximilian Tayenthal founded the company in 2013 and launched the initial product in early 2015. ​Thanks to its fully digital business model, N26 operates on a much lower cost base with lean organisational structures, without IT legacies and without an expensive branch network. N26 passes on these cost benefits to its customers. ​N26 partners with the most innovative fintech and traditional financial companies to offer its customers best-in-class products such as TransferWise (foreign exchange), Raisin (savings), Clark and Allianz (insurance), auxmoney (credit) and others.

Today N26 is one of the fastest growing banks in Europe and has more than 850.000 customers across 17
European markets and over 380 employees. N26 currently operates in: Austria, Belgium, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovakia, Slovenia, and Spain, and it intends to enter the UK and US markets in 2018. N26 has raised more than $215 million from renowned investors including Allianz X, Tencent Holdings Limited, Li Ka-Shing’s Horizons Ventures, Peter Thiel’s Valar Ventures, members of the Zalando management board and Earlybird Venture Capital.

Once here you will?

We are looking for a driven and experienced professional to improve the processes of our Banking Operations team. You will be the owner of all processes in your area, and the first person at hand if any issues arise. Working to define KPIs, you will control our reporting and manage the flow of information to stakeholders across the business.  This role is key to the hub of our operations, and you will be constantly working to remove inefficiencies, and improve our banking system. Whether it’s claims management through data analysis and customer communication, or the investigation of ongoing and outgoing payments - this is a diverse role with the opportunity for you to develop and grow with our team. Your passion for innovation and automation will allow you to make a tangible and credible impact to our business.

What you’ll bring along

Your previous experience in Banking Operations will help you thrive in our fast paced environment. Ideally, you would have previous experience in either Claims or Dunning, Transactional Banking or other Banking Operations Functions but this is not mandatory. As an ambitious and committed individual you will bring a desire to learn and improve your current knowledge. Analytics comes naturally to you, but furthermore you know how to use this analysis to drive process improvement and optimisation. Comfortable in a team, or working independently you will be able to work diligently and communicate confidently across the business.

What we hope you have

German would be a plus