FAQ Page

Question 1

What happens after my account has been closed?

Accepted Answer

We have tried to return  all monies held in accounts to customers. However if you had money in your account and have not received it back, N26 Bank AG has safeguarded it in a Trust account with a third party UK bank. This means that your funds are segregated and protected. We have sent cheques for such funds to the last known address in our records. If you have not received this, please reach out to our [customer service team]( https://support.n26.com/en-eu/app-and-features/app/how-to-contact-n26) in order to request a return of your funds.

Question 2

I don’t have access to my registered email address/registered mailing address - how do I contact you to collect my funds?

Accepted Answer

If you believe you had funds left in when your account was closed, but have not heard from us, please contact customer service [here.](https://support.n26.com/en-eu/app-and-features/app/how-to-contact-n26) We may ask you to provide identity verification.

Question 3

Will you keep my data even though you have now closed my account?

Accepted Answer

We are required to keep certain data even after an account has been closed for legal reasons, which is in line with our publicly available data policies. If you need further assistance, please contact N26 customer support at support@n26.com

Question 4

I have another query; how can I speak to customer service?

Accepted Answer

Our customer service team is available [through a link on the website](https://support.n26.com/en-eu/app-and-features/app/how-to-contact-n26).

Question 5

How can I file a complaint?

Accepted Answer

If you have any questions about our products or need help with your account, we’re happy to assist. If you are dissatisfied with our service, you can send us an email at complaints@n26.com. To file a complaint, please include:

- your full name and address;
- the matter you're not happy with; and
- the date in which the problem first appeared.

If you need further assistance, please contact N26 customer support at support@n26.com

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