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Business Operations Manager

Department:
Operations
Location:
Berlin

We are The Mobile Bank.
Our vision is to build a bank the world loves to use.
Technology and design empower everything we do.

N26 is Europe’s first Mobile Bank with a full European banking license. We redesigned the banking experience to be simple, fast and contemporary. Founded in 2013 by Valentin Stalf and Maximilian Tayenthal, N26 has more than 380 employees and more than 1 million customers in 17 countries. N26 has raised more than $215 million from renowned investors including Allianz X, Tencent Holdings Limited, Li Ka-Shing’s Horizons Ventures, Peter Thiel’s Valar Ventures, members of the Zalando management board and Earlybird Venture Capital.

Business Operations Manager

Once here you will?

Improve our processes

We trust our employees here and encourage them to take on responsibility from day one. In our team you will assume responsibility for the development and improvement of the procedures in our banking ecosystem. Your prior experience with banking tools and processes, will ensure that you are able to automate and optimise everything we do. You’ll be the hub for all procedural topics in relation to our current account and banking platform - using your passion for innovation and technology to drive our processes forward as precisely and flawlessly as possible.

Manage our partners

As our Business Operations Manager you’ll be monitoring the performance of both our existing, and our potential partners. You’ll be involved in the full lifecycle of contracts from the negotiation and implementation of new partners, to the supervision and analysis of their performance. You’ll be constantly reviewing data to gain a deeper understanding of the products under your supervision, and ensuring their performance is in line with SLA’s. This relationship is crucial to our operation, and you will be crucial for ensuring a successful collaboration with our partners.

What you’ll bring along

Your considerable operational experience  from a startup, Fintech, investment banking or consultancy background. The passion you have for innovation and tech, should be matched by your proven track record in operational excellence and process automation. As an independent problem solver, you are more than happy approaching challenging new tasks, always working ‘hands-on’  towards tangible objectives. Project Management comes natural to you, as well as confidently engaging and interacting with stakeholders across the business. You have a deep knowledge base on some of our key banking topics (Cards, Bank Payments, Mobile Payments, Account, Core Banking Systems,Credit, Investment, Insurance). Don't worry if you don't know it all, as long as you have a burning desire to further your knowledge on the rest. You thrive in an international environment, and have excellent English skills as well as a bachelor’s or master’s degree in business administration, economics, computer science or a related field.

What we hope you have

  • You are interested in understanding and deepening your knowledge of the banking business
  • You have some international experience (study or work abroad) and thrive in a multicultural environment
  • You enjoy implementing and optimising complex processes as the foundation of your work