Back to all jobs

IT Support Specialist

Department:
Technology
Location:
Berlin
A developer working on their computer at N26.

About the opportunity

Here at N26 the Internal IT team (IIT) is continuously trying to optimise and automate manual tasks to cope with the tremendous growth of the company moving away from the traditional IT into a more DevSecOps approach relying on technology to empower people.

The IT Support team, part of the IIT segment, offers delightful, world-class technical support to our employees empowering them to do their best work. This team keeps the show running at N26 by helping users, managing systems and endpoint devices, onboarding and off-boarding employees and external partners, offering self-service tools and documentation for those recurring issues, training and knowledge to our customers, etc. It's a multidisciplinary team with a customer first attitude.

You will work closely with all our IIT teams, harmonies between our core teams are wanted and supported on all levels.

If you like to think out of the box, automate all the things and make people's lives easier, we are looking for you!

In this role, you will:

  • Support N26 employees in resolving problems with IT, AV and communication systems.

  • Support N26 end-user devices systems like MacOS, Windows, Linux, iOS, Android, and ChromeOS.

  • Support and manage N26 end-users software and applications like Google Workplace, Atlassian Jira and confluence, Office365 amongst others and the ability to train and support employees on their use.

  • Responding in a timely manner to service issues and requests

  • Providing technical support across the company

  • Assist with IT onboarding and training.

  • Design, update, and maintain IT documentation including documentation for support and operations processes.

  • Manage hardware and software asset management while maintaining accurate records.

  • Design and execute projects to improve systems and operations.

What you need to be successful:

Background: 

  • Relevant academic knowledge or equivalent working experience providing IT Support.

  • Experience using and managing a ticket-based enterprise workflow management system, particularly JIRA ServiceDesk.

  • Good knowledge of Apple and Windows systems and software.

  • Knowledge of Google environment 

  • Experience with the setup and supporting of printer systems in a corporate environment.

  • Experience with supporting AV equipment and events.

  • Ability to independently manage and prioritize the workload.

  • Independent, organised, and service-oriented working style that takes responsibility for effective delivery of work within Service Level Agreements

  • Ability to be empathetic, humble, and possess a strong focus on customer service.

  • Outstanding interpersonal and communication skills.

  • Good written and spoken English

Skills: 

  • Apple or Windows certifications

  • Linux experience

  • Working scripting knowledge (ex: Ruby, Google Apps Script, Shell, Python, Go...)

  • Possess working knowledge of imaging/endpoint management tools (Meraki, Puppet, Munki, SCCM, JAMF...)

  • Good knowledge of information security, privacy and compliance-related standards and processes

Traits:

  • Actively help yourself (and others) be successful.
  • Continuously learn and challenge the status quo.
  • Think globally, act locally.
  • Strong bias for action.
  • Give and receive open, direct and timely feedback. 

What’s in it for you:

  • Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.
  • Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 
  • As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.    
  • Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.  
  • A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. 
  • A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for today’s digital world. Technology and design empower and it’s how we are building the global banking platform the world loves to use.

We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. 

Founded in 2013, now has 7 million customers in 24 markets. We employ more than 1,500 employees across 3 office locations in Berlin, Vienna and Barcelona. Besides the main offices, N26 also has local offices in Paris, Madrid, Milan, and São Paulo.

Sounds good? Apply now for this position.

N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.