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KYC Operations Lead


We are The Mobile Bank.
Our vision is to build a bank the world loves to use.
Technology and design empower everything we do.

N26 is Europe’s first Mobile Bank with a full European banking license. We have 3.5 million customers across 24 markets. Our team of over 1300 employees in 5 locations is concentrated on reinventing the banking experience for the digital generation. Valentin Stalf and Maximilian Tayenthal founded N26 in 2013 and launched the initial product in early 2015. Since January 2015, N26 has been available for Android, iOS, and desktop. N26 has raised more than $670 million from investors including Insight Venture Partners, GIC, Tencent, Allianz X, Peter Thiel’s Valar Ventures, Li Ka-Shing’s Horizons Ventures, Earlybird Venture Capital, Greyhound Capital, Battery Ventures, in addition to members of the Zalando management board, and Redalpine Ventures.

Once here you will 

  • Lead a team of 10+ analysts and SMEs within KYC back office, areas including escalation, verifications, fraud, documents acceptance, vendor specific engagement, international markets and more 
  • Improving our current processes, policies and workflow
  • Performance manage and workload distribution within team
  • Develop team members into SMEs in specific KYC expertise (such as fraud, compliance, training...etc)

What you will bring along

  • 2+ years’ team leading experience required, operational banking background preferred
  • Excellent understanding of retail banking products, processes and policies in KYC related area
  • Experience in process optimisation strongly preferred 
  • Autonomous and proactive mindset, strong problem solving abilities
  • Stakeholder management experience 
  • Great communication skills - Fluency English a must, Spanish a plus

What we offer

  • High degree of autonomy
  • Working with international, highly engaged peers
  • Flat hierarchy and open communication
  • Getting things done attitude
  • Find a career path. Not just a job. Some of our benefits such as gym subsidy, BVG ticket subsidy, premium bank account, brown bag lunch, bring your dog to work twice a week...etc

Sound good? Send us your application online, and we’ll get back to you soon.