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TechOps Helpdesk Intern

Department:
Internships & Working Students
Location:
Berlin

We are The Mobile Bank.
Our vision is to build a bank the world loves to use.
Technology and design empower everything we do.

N26 is Europe’s first Mobile Bank with a full European banking license. We redesigned the banking experience to be simple, fast and contemporary. Founded in 2013 by Valentin Stalf and Maximilian Tayenthal, N26 has over 500 employees and over 1.5 million customers in 18 countries. N26 has raised more than $215 million from renowned investors including Allianz X, Tencent Holdings Limited, Li Ka-Shing’s Horizons Ventures, Peter Thiel’s Valar Ventures, members of the Zalando management board and Earlybird Venture Capital.

Once here you will

  • Serve as the first point of contact for people seeking technical assistance over the internal Helpdesk JIRA Board
  • Determine the best solution based on the issue
  • Direct unresolved issues to the next level of support
  • Follow-up and update customer status and information
  • Support our two office networks with multiple internet uplinks
  • Provisioning of all devices (Systems Manager)
  • On/off boarding of new employees (account management)
  • Demo/Meeting/Training Rooms, Video Conferring, Beamer, Printer
  • Imaging & Installation procedures
  • Take responsibility for the inventory of all our assets

What you will bring along

  • Hands-on technical experience with OSX, Linux, Windows and ChromeOS
  • You keep up-to-date with security news
  • Able to communicate broad and specific concepts with team and to peers
  • Understanding of general network security concepts
  • Basic knowledge of TCP/IP
  • Must be able to prioritize and manage multiple tasks
  • English language necessary; German would be a big plus

What we offer

  • High degree of autonomy
  • Working with international, highly engaged peers
  • Flat hierarchy and open communication
  • Getting things done attitude
  • Your choice of a new Apple or Lenovo laptop
  • Keep up to date with our InsideN26 Magazine
  • A stack of the most modern technologies
  • Exciting challenges
  • Find a career path. Not just a job. Some of our benefits and rewards can be found on our careers website

Sound good? Send us your application online, and we’ll get back to you soon.