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Head of TechOps

Department:
Tech
Location:
Berlin
See Kat talk about her role at N26

We are The Mobile Bank.
Our vision is to build a bank the world loves to use.
Technology and design empower everything we do.

N26 is Europe’s first Mobile Bank with a full European banking license. We redesigned the banking experience to be simple, fast and contemporary. Founded in 2013 by Valentin Stalf and Maximilian Tayenthal, N26 has more than 430+ employees and more than 1 million customers in 17 countries. N26 has raised more than $215 million from renowned investors including Allianz X, Tencent Holdings Limited, Li Ka-Shing’s Horizons Ventures, Peter Thiel’s Valar Ventures, members of the Zalando management board and Earlybird Venture Capital.

Once here you will

  • Lead, manage and grow the TechOps team to scale with rapid company growth
  • Transform the Helpdesk team from a reactionary business function to an innovative support function that delights users and satisfies security and compliance needs
  • Define, improve and report on Helpdesk SLAs
  • Manage the portfolio of software systems (Buy, Configure or Build) that support all business processes around the organisation
  • Collaborate with the CTO, Principal Engineers, Director of Workplace and the Head of Systems Engineering to ensure that all systems (whether build/buy) satisfy organisational quality standards (e.g. secure, cloud-ready, Continuous Delivery friendly, etc)
  • Manage, optimise and report on budgets associated with hardware/software operating costs to the business
  • Improve our internal operations with digital systems and optimised processes

What you'll bring along

  • Experience with teams deploying software with Continuous Delivery
  • Knowledge of CRM systems (e.g. SalesForce), Cloud Providers
  • Successful track record of managing 3rd party vendors, support contracts, SLAs
  • Previous success in managing, building and developing a high-performing Helpdesk team
  • Ability to architecture technical solutions that blend build + buy
  • Interested in working with a fast-paced and quickly growing startup

What we offer

  • Make the role your own - you're the first one to do it!
  • Working with international, highly engaged peers
  • Flat hierarchy and open communication
  • Getting things done attitude
  • Keep up to date with our InsideN26 Magazine
  • A stack of the most modern technologies
  • Exciting challenges as we scale
  • Find a career path. Not just a job. Some of our benefits and rewards can be found on our careers website

Sound good? Send us your application online, and we’ll get back to you soon.