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Banking Operations Manager

Department:
Operations
Location:
Berlin

N26 is The Mobile Bank. N26 has redesigned banking to make it simple, fast and contemporary. Valentin Stalf and Maximilian Tayenthal founded the company in 2013 and launched the initial product in early 2015. ​Thanks to its fully digital business model, N26 operates on a much lower cost base with lean organisational structures, without IT legacies and without an expensive branch network. N26 passes on these cost benefits to its customers. ​N26 partners with the most innovative fintech and traditional financial companies to offer its customers best-in-class products such as TransferWise (foreign exchange), Raisin (savings), Clark and Allianz (insurance), auxmoney (credit) and others.

Today N26 is one of the fastest growing banks in Europe and has more than 850.000 customers across 17
European markets and over 380 employees. N26 currently operates in: Austria, Belgium, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Slovakia, Slovenia, and Spain, and it intends to enter the UK and US markets in 2018. N26 has raised more than $215 million from renowned investors including Allianz X, Tencent Holdings Limited, Li Ka-Shing’s Horizons Ventures, Peter Thiel’s Valar Ventures, members of the Zalando management board and Earlybird Venture Capital.

Banking Operations Manager

Once here you will

We are looking for an experienced Banking Operations Manager to come in and improve the efficiency of our team. From individual coaching to defining our workflows, you will be the focal point of our banking operations team.  You will be responsible for controlling your team’s performance, using key data and reports to inform your decisions and planning to cover our upcoming needs. Furthermore you will ensure that your team works diligently, and always compliantly. Your operational expertise will be crucial in redefining our processes, to allow our team to thrive in the most efficient environment possible. However your work with the team, will not just be operational. You will also be an outstanding people manager capable of guiding and developing your team  - working closely with our coaches to ensure continual improvement. This is a crucial role not just within the Banking Operations team, but also within the wider business and therefore you must have exceptional stakeholder management skills. If operational improvement, personal development and the opportunity to grow with a fast moving company inspires you, then apply below.

What you’ll bring along

You are an experienced professional, with considerable experience in a retail banking environment (ideally in customer operations) and a proven track record in operational excellence or process automation. The customer is always at the forefront of your mind, and your entrepreneurial spirit will help us deliver a best in class operations service. As well as this you will also have expert knowledge in some of the following key banking processes (Claims/Dunning/Payment Investigation/ Chargebacks/AML/ Verification) and the drive to improve your knowledge around the rest. As comfortable in a team as working alone, you will be confident conversing with stakeholders across the business - even in the most high pressure situations. Lastly, you will have successfully completed a banking apprenticeship or hold a university degree in business studies (with major in Banking & Finance) or a related field, and are fluent in both English and German.

What we hope you have

  • You have already worked in the financial services industry (FinTech, banking)
  • Experience with CRM and issue tracking tools is a plus (e.g. Salesforce & JIRA)