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The Fastest Video Identification

posted by N26 • Product • March 10, 2016

Note: if you’ve already completed your NUMBER26 account signup and identify confirmation, this article doesn’t apply to you- you’re done!

To new customers who are still in the process of signing up for Number26:

To complete your signup process, we offer a video verification call to confirm your identity and comply with banking regulations. Some days/times are busier than others, so we wanted to provide some info to help our new customers beat the crowds.

For the quickest call times we recommend starting your verification call:

  • Weekday mornings between 8:00am and 10:00am
  • Weekdays in the mid-afternoon: 2:00pm-4:30pm
  • Sundays before noon or between 2:00pm-8:00pm


The busiest times (which you should avoid if possible) are weekday evenings, lunchtime, and Saturdays 10am-5pm. For more detailed info check the graphic below for specific days and times. To be even better prepared, make sure you check the permitted documents list so that you’ll be ready with the required type of ID during the call.

When you’re ready to start your video verification call, you can start it right from the NUMBER26 mobile app or from our website while logged in.


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